Phuket Loyalty Program LOGO

FAQs

How do I join Thavorn rewards?

Joining is easy. You can enroll in two main ways

Is there any fee to join Thavorn rewards?

No. Membership is FREE!

What are the benefits in joining Thavorn Rewards?

  1. Enjoy exclusive member benefits based on member status
  2. Collect points to redeem amazing rewards such as free nights, food & beverage credits, and room upgrades.

Which type of spending can be used to earn points?

Members earn points from every baht of eligible spending. Please read section 6 of terms and conditions to find detail of every spending that is considered eligible for earning points

When can I enjoy my Thavorn Rewards Benefits?

You can enjoy your Thavorn Rewards Benefits anytime during eligible stays.Eligible stays are stays that are booked directly with the hotel such as through hotel website or email. Please see full details of what is considered eligible stays in section 5 of terms and conditions.

How do I redeem my rewards?

  1. Log in to your account
  2. Go to Redeem Voucher
  3. You will receive voucher code via email. Alternatively, you may also check your voucher code at Dzmy vouchersdz tab in Redeem Voucher page
  4. To receive your rewards, simply show your voucher code to the staff at any outlet specified in the voucher terms and conditions

How do I earn Thavorn Reward points?

There are two types of Thavorn Rewards points; tier points and redemption points.

  • Tier points are for the purpose of determining a member’s membership status, which determines that member’s level of exclusive program benefits.
  • Redemption points are for the purpose of rewards redemption only. Number of redemption points collected by members increase with eligible spending and decrease with redemptions.

For every baht of eligible spending, you earn one tier point and one redemption point. Please read section 6 of terms and conditions to find detail of everyspending that is considered eligible for earning points.

Do my reward points ever expire?

Thavorn Rewards points never expire.

Can I transfer my points to another person?

No. Thavorn Rewards points are non-transferable.

I am currently a member. Can I receive my Thavorn Rewards benefits for stays that is booked through Agoda or Booking.com?

No. You can only receive Thavorn Rewards benefits if you book directly with the hotel. Please see full details of what is considered eligible stays and what is not in section 5 of terms and conditions.

When are points added to my Account?

All points earned are credited between 2-7 business days after member checks out of an eligible stay. Please see full details of what is considered eligible stays and what is not in section 5 of terms and conditions.

How can I check my current number of points?

You can log into your account anytime to check your number of points at www.phuketloyaltyprogram.com.

Where do I update my personal information?

You may change or update your personal information online at any time by logging into your account at www.phuketloyaltyprogram.com.